Last Updated: March 29th, 2024
This Privacy Policy ("Policy") outlines how Joyeux ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you access or use our mobile application ("App"), official website ("Site"), and related services (collectively referred to as "Services"). This Policy is an integral part of our Terms of Use.
By using our Services, you agree to the practices described in this Policy. If you do not agree, please discontinue use of our Services.
We collect information that you provide directly, data generated automatically through your use of the Services, and information obtained from third-party sources.
● Account Registration: When creating an account, we collect your mobile number or email address, gender, name or preferred alias, and date of birth. This information is necessary to enable social and connection features.
● Profile Details: You may choose to provide additional information such as photos, videos, a short bio, your interests, and languages you speak.
● Social Login: If you register through platforms like Facebook, Apple, or Google, we may receive your social media identifier, access token, and publicly available profile details (such as name, email, and profile picture), subject to the permissions you grant on that platform.
● Communications: When using messaging, video, or audio call features, we process and store your communications to deliver the service, screen for harmful content, prevent abuse, and maintain a safe environment. Communication metadata (e.g., time, participants) is also collected.
● Payment Data: For purchases, payment details—including card number, expiration date, security code, and billing address—are collected and securely handled by our third-party payment processors. We may retain transaction records.
● Contacts: With your permission, we sync your contact list to help you connect with other Joyeux users.
● Usage Data: We gather information related to your interactions with our Services, including IP address, browser type, operating system, device information (e.g., model, unique identifiers), pages visited, referral source, mobile carrier, search queries, and approximate location (derived from IP). This data is retained for up to 30 days.
● Device Information: We collect device-specific data such as model, unique ID, IP address, capabilities, and page view statistics.
● Location Information: We derive general location from your IP address. With consent, we may collect precise GPS or Wi-Fi-based location to facilitate matches, improve service integrity, and personalize your experience.
● Cookies and Tracking Technologies: We use cookies, pixels, and similar tools to track browsing behavior, device data, and interactions with our Services. This helps us authenticate users, retain preferences, deliver personalized content and ads, analyze traffic, and enhance our Services. You can adjust cookie settings in your browser, but disabling them may impact functionality.
We may receive information about you from:
● Linked third-party accounts (e.g., social media)
● Partners assisting in content safety and quality evaluation
● Corporate affiliates within the "Joyeux Group"
● Payment processors regarding transaction details
We use your information to:
● Provide, maintain, and improve our Services, including user matching, audio/video calls, messaging, and payment services
● Create and manage your account and profile
● Personalize your experience with connection and content recommendations
● Communicate with you about service updates, security notices, administrative messages, and—where consented—marketing materials
● Conduct research, analytics, and statistical reporting to improve and develop new services
● Enhance platform safety by verifying accounts, investigating suspicious activities, enforcing terms, combating harmful conduct, and moderating content
● Fulfill legal obligations, resolve disputes, and enforce agreements
● Support business administration, data management, and corporate transactions (e.g., mergers, asset sales)
We process personal data based on the following grounds:
● Contract Performance: To deliver Services under our Terms of Use
● Consent: Where you have provided clear agreement (e.g., marketing, precise location)
● Legitimate Interests: Including security, fraud prevention, service improvement, analytics, and marketing—always balancing your rights and our interests
● Legal Obligation: To comply with applicable laws
We may share your information in these situations:
● With Other Users: Your public profile (Joyeux ID, name, gender, region, photos, interests, etc.) and shared content are visible per your settings
● With Service Providers: Vendors and partners assisting in cloud services, payments, analytics, support, security, and marketing—all under strict confidentiality agreements
● Within Joyeux Group: Affiliates and subsidiaries may receive information to integrate services and improve user experience, as legally permitted
● For Legal Purposes: If required to comply with law, protect rights and safety, address fraud, or enforce terms
● Business Transfers: In events such as mergers, acquisitions, or bankruptcy, user data may be transferred
● With Your Consent: For any other purpose with your explicit permission
We retain personal information only as long as necessary to fulfill the purposes in this Policy, or as required by law (e.g., tax, legal, or accounting requirements). Once the retention period ends, data is anonymized or securely deleted.
Depending on your location, you may have the following rights:
● Access and Portability: Request a copy of your data or transfer it to another controller
● Correction: Update or correct your profile via the App or by contacting us
● Deletion: Request erasure of your data, subject to legal exceptions
● Consent Withdrawal: Revoke consent where processing is consent-based
● Objection and Restriction: Object to certain processing or request temporary restriction
● Marketing Opt-Out: Unsubscribe via links in emails or in-app notification settings
● Cookie Management Adjust browser settings to control cookies
● Account Deletion: Delete your account via the App. Note: Content you’ve shared with others may remain visible after deletion.
To exercise any of these rights, contact us at joyeuxapp@gmail.com. Identity verification may be required. You also have the right to file a complaint with your local data protection authority.
Your information may be processed in countries outside your residence, where data protection laws may differ. We implement appropriate safeguards—such as Standard Contractual Clauses—where required. Your use of Joyeux constitutes acknowledgment of these transfers.
Joyeux is not intended for users under the age of 18. We do not knowingly collect information from children under 18. If we become aware of such collection, we will take steps to delete the data. Please contact us if you believe a child has provided us personal information.
We implement technical and organizational measures—including encryption, access controls, and system monitoring—to protect your personal information. While we strive to safeguard your data, no method of electronic transmission or storage is completely secure.
We may update this Policy periodically. The "Last Updated" date will reflect changes. Material changes will be communicated via the Site, in-app notice, or other legally required means. Continued use after notice constitutes acceptance of the revised Policy.
If you have questions about this Policy or our data practices, please contact our Data Protection Officer at:
Email: joyeuxapp@gmail.com